The ‘Butcher Point’ Story

At butcher point, passion for quality meat and expert craftsmanship meet to deliver only the freshest halal cuts straight to your table.

FAQs

Do you have a physical store?

No, we do not have a physical store at the moment, we are operating through our website and social media pages. 

Is it local or imported meat?

No, it’s locally sourced, not imported. We prioritize fresh, high-quality local beef to ensure the best taste and quality for our customers

What is your return policy?

We accept returns within 24 hours for perishable products and within 7 days for non-perishable items. All returned products must be in their original condition. Full refunds are provided for defective products or incorrect items delivered.

What is the minimum order amount?

Enjoy hassle-free ordering with no minimum purchase required for deliveries within Dhaka. For locations outside Dhaka, the minimum order amount is BDT 1,000.

What are your delivery charges? Which areas do you cover?

Delivery is free for orders above BDT 1,500 within Dhaka city. For orders below this amount, delivery charges are BDT 80. Outside Dhaka delivery charges vary by location. We deliver throughout Dhaka city and selected areas outside Dhaka. 

How do I contact customer support?

You can reach our customer support team at +8801901447230, email us at support@thebutcherpoint@gmail.com, or use the contact form on our website. Our support hours are Saturday-Thursday, 10:00 AM – 6:00 PM.

What if I receive a damaged product?

If you receive a damaged product, please contact us immediately and provide photos of the item. We will arrange a replacement or issue a full refund within 24 hours of receiving your report.

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